What You’ll Do:
- Configuration/Customization of the ServiceNow platform, including creating workflows.
- Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.
- Design, code, configure, unit test, maintain, and document software deliverables using agreed-upon standards and tools.
- Build service requests from customer requirements including requests, request items, and tasks using workflows (manage data flows from the customer to the support teams providing the service).
- Use scripting tools and ServiceNow functionality to automate rote task fulfillment in ServiceNow.
- Perform integrations and process automation using Service Now Orchestration.
- Experience with ServiceNow App Engine and custom/scoped app development experience
- Load, manipulate, and maintain data between ServiceNow and other systems.
- Perform system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application.
- Collaborate with team members and business users to clarify requirements and confirm design/implementation.
- Follow set coding best practices and standards.
- Foster a collaborative and team-oriented environment.
- Adhere to the system development life cycle (SDLC) processes.
- Test and debug team solutions.
- Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to a team.
- Document processes/solutions/fixes in Knowledge Base.
- Maintain a regular and predictable work schedule.
- Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
- Perform other duties as necessary.
What You’ll Need:
- BS degree or higher in Information Technology or a related technical field plus 2 or more years of related experience.
- Strong analytical, problem-solving, and collaborative skills.
- Thorough understanding of ITIL/ITSM processes.
- Hands-on design, development, and deployment experience with the ServiceNow platform.
- ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
- Experience in CMDB, Discovery, and integration with other external modules.
- Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.
- Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc…).
- ServiceNow administration experience.
- 4-7 years of ServiceNow development relevant experience preferred.
- Hands-on experience developing using JavaScript.
- Hands-on experience working with relational databases.
- Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
- Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
- ServiceNow Certified Application Developer.
- Experience utilizing Agile/SCRUM Methodologies.
- Understanding of the systems development life cycle (SDLC) processes.
