Call for motivated professionals to join our OpenShift Container Platform (OCP) Operations Team as first-level support. This team is essential to maintaining the stability and performance of OpenShift clusters that power key business systems. As part of a tiered support structure (L1, L2, L3), the role is focused on day-to-day operational tasks, continuous monitoring, initial incident handling, and supporting ongoing maintenance activities.
Your work will directly impact the reliability of containerized services that are critical to enterprise functions, ensuring a secure, scalable, and highly available platform.
Responsibilities
- Monitor the health and performance of OpenShift clusters, nodes, pods, and services using oc CLI and the OpenShift Console.
- Follow Standard Operating Procedures (SOPs) and carry out routine health checks on platform components.
- Respond to alerts, perform initial issue analysis, and escalate unresolved problems to second-level (L2) support.
- Manage basic administrative functions such as setting up Role-Based Access Control (RBAC), managing Projects, and handling ConfigMaps.
- Assist with validation tasks during scheduled maintenance and help with backup operations.
- Compile and share regular reports on the platform’s health and performance.
No of Positions: 5
Role Type: First-Level (L1) Support
