About the Role:
A leading global financial services firm is seeking a skilled SLA and Availability Management Analyst to join their dynamic team in Pune.
Key Responsibilities:
- SLA Management: Ensure adherence to SLAs and KPIs for internal and external customers.
- Availability Management: Monitor and optimize IT services to achieve high availability and performance.
- Process Improvement: Define, implement, and continuously improve SLA and availability management processes.
- Data Analysis: Analyze service performance data to identify trends, bottlenecks, and opportunities for improvement.
- Reporting: Generate comprehensive reports on service availability, performance, and SLA adherence.
- Incident Management: Collaborate with incident management teams to minimize service disruptions and restore services quickly.
- Capacity Planning: Assess future capacity needs to ensure optimal performance and availability.
Qualifications and Experience:
- 6+ years of experience in SLA and availability management
- Strong familiarity with ITIL best practices and frameworks
- Proficiency in ITSM tools, particularly ServiceNow
- Advanced skills in data analysis and reporting tools (PowerBI, Excel)
- Excellent communication and problem-solving skills
- Capacity to function both alone and collaboratively
- Knowledge of infrastructure components (servers, networks, storage)
- Experience in capacity planning and performance tuning
What We Offer:
- Competitive salary and benefits package
- Opportunity to work on cutting-edge projects
- A collaborative and supportive work environment
- Potential for career growth and development
Join a Global Leader:
This is an exciting opportunity to contribute to the success of a global financial institution. If you are passionate about ensuring high service availability and performance, we encourage you to apply.
Please apply for a resume online, and the digitalxnode evaluation team will reach out to you in case your profile gets screen-selected. We will keep your data in our repository, and our team may reach out to you for other positions.