Experience Required: 2 to 4 years
Responsibilities and Duties:
- Should have experience in a production environment for managing applications/solutions
- AWS technologies knowledge is required
- Work on Monitoring the prod applications’ KPI
- Resolving & troubleshooting complex application issues
- Work on Problem management
- collaborate with cross teams and able to resolve the issue
- Metrics reporting on resolution time and ticket inflow etc
- Able to identify the ticket inflow trend
- Able to come up with the proactive measure
- Able to do operational efficiencies and innovations to enhance customer experience
- Should have strong communication and written English
- Able to identify the area of improvement & develop better relationships with customers
Qualification and Skills:
Education qualification- Degree in computer science engineering
- Prior experience as a software developer will be a plus point
- Excellent coding and proofreading skills
- Top-notch teamwork and communication skills
- Ability to handle the workload
To apply for the software developer, submit your details.