Salesforce Practice Head

Company Overview

We are hiring on behalf of our client, an established IT & Technology Consulting organisation with a strong focus on Salesforce implementation, consulting, and managed services. Our client works with enterprise customers across BFSI, Retail, Healthcare, Manufacturing, and Technology sectors, delivering Salesforce-led digital transformation programs. We are currently looking for skilled and experienced Salesforce Practice Head for our client’s operations in India for this hybrid opportunity.

Job Summary

We are looking for a visionary, result-oriented leader to head the Salesforce Practice for our client. The ideal candidate will bring deep expertise across the Salesforce ecosystem, an entrepreneurial mindset, and a proven track record of building and scaling a Salesforce consulting or delivery practice. This is a leadership role responsible for driving practice growth, building a strong technical team, and ensuring delivery excellence across Salesforce engagements.

Key Responsibilities

• Lead, build, and scale the Salesforce Practice, owning P&L, growth strategy, and delivery for all Salesforce engagements.
• Define and execute the go-to-market strategy for Salesforce offerings across target industries and geographies.
• Build and strengthen the partnership with Salesforce to leverage co-selling, certifications, and partner programs.
• Lead presales efforts including solutioning, proposal writing, effort estimation, and client presentations for Salesforce opportunities.
• Build, mentor, and lead a high-performing team of Salesforce architects, consultants, and developers.
• Drive adoption of Salesforce best practices, governance, and delivery frameworks across the practice.
• Own end-to-end delivery of Salesforce projects, ensuring quality, timelines, and customer satisfaction.
• Identify cross-sell and upsell opportunities within existing accounts to expand the Salesforce footprint.
• Track Salesforce’s product roadmap, releases, and emerging capabilities (AI, automation, integration) to shape practice offerings.
• Collaborate with leadership on hiring, capacity planning, certification roadmap, and practice budgeting.

Required Skills

• Deep hands-on and strategic understanding of the Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, CPQ).
• Strong experience in Salesforce solution architecture, integration patterns, and platform governance.
• Excellent presales, proposal writing, and client presentation skills.
• Strong people-leadership skills with experience managing cross-functional and geographically distributed teams.
• Excellent stakeholder management and negotiation skills.

Salesforce & AI Experience

• Strong exposure to Salesforce Einstein, Agentforce, and Data Cloud capabilities.
• Experience defining AI-led use cases within Salesforce implementations, including predictive analytics, generative AI, and automation.
• Working knowledge of Salesforce Flow, Apex, and Lightning Web Components (LWC) for platform customisation.
• Experience integrating Salesforce with third-party systems (ERP, marketing automation, data platforms) via APIs and middleware.
• Familiarity with Salesforce DevOps, release management, and CI/CD practices.
• Understanding of data privacy, security, and governance considerations within Salesforce implementations.

Managerial Experience

• Demonstrated success in building and scaling a technology consulting or delivery practice.
• Strong leadership, strategic thinking, and decision-making abilities.
• Excellent communication, negotiation, and stakeholder management skills across client and internal teams.

Operational Experience

• Experience in end-to-end practice operations, from business development through to delivery and resource deployment.
• Expertise in capacity planning, resource forecasting, and bench optimisation.
• Strong focus on delivery governance, quality metrics, and SLA/KPI management.
• Experience defining and managing Standard Operating Procedures (SOPs) across delivery teams.
• Experience in vendor and partner ecosystem management, including Salesforce AppExchange partners and ISVs.
• Expertise in revenue leakage prevention, cost optimisation, and resource utilisation planning.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field; MBA is a plus.
• Experience managing large, distributed technical teams and delivering against ambitious growth targets.
• Ability to thrive in a fast-paced, client-facing, target-driven environment.

Certifications

• Salesforce Certified Application Architect / System Architect / Technical Architect (preferred).
• Salesforce Certified Sales Cloud / Service Cloud / Marketing Cloud Consultant.
• Salesforce Certified Administrator and Platform Developer certifications (preferred).

Submit Resume at dp@digitalxnode.com

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